The current retail experience was lacking both aesthetically and empathetically, the latter being a bigger problem. With a bare-bones interior, sections demarcated for different types of transactions and steel “cages” to separate staff from customers, the space just wasn’t reflecting a message of “Opportunities Unlimited”.

We started by removing the cages and zoning, and instead used a counter and ticket system to guide customers. This way, all transactions were relatively anonymous and customers could feel at ease. The space was made light, airy and open.

Aesthetically, the space drew from the rich architectural heritage of the island nation. Simple concrete structures were paired with dark wood furniture. Plants were introduced into the space to further the feeling of warmth and open-ness, and remove all notions of a cold, functional bank.